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How to Collaborate Successfully

Sharing Cognition and Expertise to Drive Innovation

Imagine that you're in charge of customer service at a engineering firm. Fortunately, your company enjoys a loftier client satisfaction rating. Until one day, it plummets.

Information technology turns out you've had a surge of complaints about a new software update. This is the kickoff you lot've heard of any such update. So, you investigate and find that different departments but aren't talking to each other.

The IT department failed to notify you and the marketing department about it, then customers weren't informed or warned. Worse, they failed to ask for feedback about what the update should include, and now customers can't access some of the features that they most enjoyed.

Your initial instinct might be to put the blame on your IT department. But, the problem isn't really the update. The problem is a lack of collaboration.

When you collaborate, you work together with people from different teams who have different skills and perspectives, in guild to accomplish goals that benefit the wider organization. So, in this commodity and video, we'll discuss how collaboration can benefit y'all and explore a five-step approach that can help you to use it successfully.

Collaboration isn't always easy, but it is essential for success.

What Is Collaboration?

Collaboration means working together with people from beyond the business concern to attain a shared goal. Although similar to teamwork, a collaborative partnership is not hierarchical – everyone has equal condition, no matter their seniority (though you may elect 1 person to organize the collaborative project).

You lot can collaborate with members of your own team or from other departments, besides as contractors, clients, or even other organizations.

Why Is Collaboration Important?

Present, many employers cite collaboration equally a key employee skill. But why is it so important? [one]

Commencement, it's a great way to encourage people to share knowledge and resource. You tin apply it to pool your negotiating power, to coordinate strategies, or to create new products, for example.

Second, it tin can provide great opportunities for cantankerous-skilling and networking, and can even meliorate employee appointment levels. One study shows that people who work collaboratively stick to their tasks 64 percent longer than colleagues who work lonely. [two]

Collaboration benefits organizations, too. It can help them to exist more cost effective, creative and competitive. The same report reveals that organizations that promote collaborative working are five times more likely to perform well. They also tend to accept lower staff turnover levels and higher profitability than businesses that don't collaborate.

Different Types of Collaboration

There are a two chief types of collaboration that you can use, depending on what yous hope to achieve. These are:

Open collaboration. You invite people from inside or outside the business to generate ideas or to solve a trouble. Open collaborations work best for big, wide-ranging challenges every bit they allow anyone to respond. This enables you to access a diverse spectrum of opinion and expertise.
Closed collaboration. Closed modes work best when you lot have a specific problem to solve which requires specialist skills or knowledge. As a result, airtight collaborative groups tend to exist much smaller than open ones.

Other types of collaboration include:

Cross-functional collaboration. This involves working with people who have unlike job functions (marketing, engineering, or client service, for instance) to reach a common goal.
Cross-cultural collaboration. Here, you work with people from other countries or cultures to acquire more about different markets and encourage innovation.
Virtual collaboration. In the wake of the COVID-xix pandemic, working from home has become the norm for many organizations. Apps like Skype™, Slack™, Asana™, Miro™, and Google Docs™ take fabricated it easier than e'er for people to come together and interact, fifty-fifty if they piece of work in different offices or countries.

Five Steps for Successful Collaboration

While good collaboration can result in new and creative ideas and discoveries, poor collaboration tin can be more damaging than no collaboration at all – it can waste material time, energy, money, and resources. Use this v-pace arroyo to make sure your collaborations are successful:

1. Ascertain Your Purpose

First and foremost, you demand to accept a strong shared purpose. Only when you know what you're working toward tin can productive collaboration brainstorm.

So, earlier you prepare a collaborative project, have some time to identify and analyze what you want the group to accomplish. This volition requite people focus and direction.

2. Cull Open or Closed Collaboration

Your choice volition depend on the problem that you need to solve. If you desire to get ideas for a new product, for example, you might desire to invite responses from people beyond the business, also as your customers. If this is the case, open up collaboration volition likely exist the nigh suitable.

A neat instance of successful open collaboration is Lego's Create and Share website. Information technology allows Lego community members to share their designs with each other and the company. When support for an thought reaches x,000, the company then evaluates it and produces it nether its Lego Ideas label.

In contrast, if your purpose is to perfect a product or procedure that requires specialist noesis, closed collaboration will probable work best. This is considering y'all'll need to limit the number of collaborators to just those who have specialist knowledge of the topic.

For instance, if y'all wanted to improve the efficiency of your production line, you might choose to collaborate with an external machinery designer. This will ensure that you go exactly what you want and may even result in a new innovation that gives y'all an border on your competition.

3. Involve the Right People

Once you've set your goals, you need to place the people who are best placed to achieve them. This is peculiarly important when you apply airtight collaboration.

Think about people who have relevant expertise, experience and skills, or who are good at challenging assumptions and can contribute dissimilar perspectives.

Although collaboration is nearly equal participation, it tin be useful to elect someone to organize and pb the project so that information technology stays on track. Assign roles within the group, too. Enquiry has shown that this encourages people to accept responsibility, and avoids fourth dimension being wasted on negotiating responsibilities or "protecting turf." [three]

4. Achieve "Buy-In"

While some people will jump at the risk to collaborate, others may not be then cracking. They might see it as an imposition on their fourth dimension, and be worried about the extra work or stress that it could bring.

And then, before you ask someone to collaborate recollect almost how information technology tin can do good him or her. Identifying the wider strategic goal, like fine-tuning a procedure to increment income, can be persuasive. But so can outlining the personal benefits to private collaborators, such as recognition, the opportunity to learn new skills, career progression, or the chance of a bonus.

5. Encourage Collaborative Behavior

Collaboration can demand a lot from people. It means being open-minded, listening to other people's opinions and putting personal agendas to i side. So, it's essential that y'all endeavour to encourage collaboration across your arrangement. You tin do this past:

Leading by case. People watch how you act. If y'all aren't afraid to listen to new ideas and offering solutions – even when it makes you vulnerable – you'll encourage others to exercise the aforementioned.
Building trust. Collaboration tin can stall when people don't feel able to open. Combat this by setting up team-building activities, and encouraging people to give honest and constructive feedback. This volition aid to strengthen team bonds, to create a sense of shared responsibility and to requite people the confidence to speak upwardly.
Harnessing dissimilar spaces. Set upward fun, relaxed spaces in your workplace that invite creativity and collaboration. For instance, meeting pods or "chill out" areas. This volition help to instigate "random collisions" or casual encounters between colleagues. Alternatively, volume conference rooms, arrange walking meetings, or let people to caput off-site.
Fostering a creative culture. Artistic thinking underpins good collaboration. It can help to drive innovation and allows you to avert groupthink. Encourage this behavior by making use of creativity tools and processes.

The Pitfalls of Poor Collaboration

You might discover that collaborative efforts come from the same people, fourth dimension and fourth dimension again. In fact, enquiry suggests that xx percentage to 35 percent of value-added collaborations come from but 3 percent to 5 percent of employees. [4]

Be careful not to rely too heavily on these "extra milers" – people who go that "extra mile" to help out others and consistently work to make improvements. If you do this, it can lead to people taking on too much and becoming overwhelmed. This is known "collaborative overload" or "generosity burnout." [five]

To avoid this, intermission down barriers that preclude more people from collaborating – silos, for instance, or "that's-not-how-we-do-information technology-hither" attitudes. Also, permit people to say "no" to your collaboration requests, and recognize and reward people when they make positive contributions.

Central Points

Collaboration allows businesses to bring together people with dissimilar experiences, cognition and skills, in guild to attain mutual goals. It has a number of benefits: pooling talent, coordinating large projects, or creating new products, for instance.

It tin can be "open up," which involves inviting responses from people across the business concern to solve large, wide-ranging problems, or "closed," where a smaller grouping of people with specialist expertise interact to achieve a defined objective.

There are five steps you lot can follow to reach successful collaboration:

1. Define your purpose.

2. Choose open or closed collaboration.

3. Involve the correct people.

4. Achieve "buy-in."

5. Encourage collaborative behavior.

Source: https://www.mindtools.com/pages/article/collaborate-successfully.htm

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